We deeply value every customer and are committed to providing exceptional service. Our top priority is to ensure that your products are delivered as quickly and efficiently as possible:)

Order Processing Time

Thank you for your order! We will begin crafting your custom shades immediately to ensure the fastest possible delivery.

Production and packaging typically require 3-5 business days. Please note that our warehouse operates Monday through Saturday during standard business hours, excluding holidays.

Shipping Method

We offer free shipping services to the USA and globally (except for extremely remote areas) through UPS, FedEx, DHL and USPS.

Shipping Time

You will receive an order confirmation email within 24 hours of purchase. Please review your order details carefully and reply to the email to confirm:)

Once we receive your confirmation, we will begin production immediately. Production times vary by product type, but typically you can expect delivery within 6-10 business days.

*Should you require expedited service, please contact us: support@sunelo.com

*Actual transit time may vary by location.

**In case of any incurred custom duty, please contact us and we will reimburse the amount for you.
Collections Production Time Delivery Time
Roller Shades 3-4 business days 3 business days
Zebra Shades 3-4 business days 3 business days
Dual Shades 3-4 business days 3 business days
Cellular Shades 4-6 business days 3 business days
Outdoor Shades 3-4 business days 3 business days
Roman Shades 4-5 business days 3 business days
Fabric Swatches 1-2 business days 2-3 business days
Accessories 1-2 business days 2-3 business days