Return & Exchange

We deeply value every customer and are committed to providing exceptional service. Our top priority is to ensure that your products are delivered as quickly and efficiently as possible:)

Canceling or Modifying Orders

If you contact us immediately within 2 hours of placing your order, we can cancel it and issue a full refund. However, since all orders are custom-made and cannot typically be resold, once production begins (usually 4-8 hours after your order), cancellations are not possible. You may still modify your order, and we will apply 50% of the original order’s amount to the modified order. Please note that 50% of the original order amount will be non-refundable.

Return Policy

To start the return process, please contact and inform Sunelo customer service of your decision to return within 30 days after you receive the product. Returns will not be processed if you do not communicate with Sunelo customer service. Items sent back without first requesting a return will not be accepted.

Exchange Policy

Exchanges for Personal Preference: If you wish to exchange your shades for a different fabric or if the size you ordered is not suitable due to personal preference, a handling fee will apply. This fee covers the costs of processing the exchange.

Exchanges Due to Quality Issues: If an exchange is necessary due to quality issues, Sunelo will cover all associated shipping costs and provide a free exchange or repair.

Exchanges for Damages and Wrong Items: Please contact us within 24 hours if the item is defective, or damaged or if you receive the wrong item so that we can promptly address the issue and ensure your complete satisfaction.

Exceptions / Non-returnable Items: Certain types of items cannot be returned, like customized products. Please get in touch if you have questions or concerns about your specific item.

Exchanges for Non-Quality Issues: We do not offer exchanges for non-quality related reasons, such as changes in size or color preferences after the order has been placed.

Return and Exchange Process

Application for Return or Exchange: Customers must submit their return or exchange requests through Sunelo's official customer service channels, providing relevant order information and reasons for the request.

Customer Service Review: Sunelo's customer service will review the application within 1-3 business days, guiding customers through the subsequent return or exchange process.

Inspection of Returned or Exchanged Items: Upon receiving the product, Sunelo will inspect it. After confirming the product's condition, refunds or exchange items will be processed within 7 business days.

Refund Timing: Refunds will be issued back to the customer's original payment account within 7 business days after approval.

30 Day Satisfaction Guarantee

If we make a mistake—including incorrect sizing, wrong color selection, or any quality-related issues—we'll remake your product or find another solution until you're fully satisfied. Just contact us anytime to start the process.

Not happy with your fabric choice? Let us know within 30 days of delivery. We'll send you complimentary replacement swatches and can remake your shades using your preferred material (a remaking fee may apply to cover production costs).

If your product doesn't fit due to measurement errors in your original order, contact us within 30 days of delivery. We'll work with you to find the best resolution.

How to Request Support:

  • Email: support@sunelo.com
  • Phone/WhatsApp: Sunelo Phone Number
  • Online: Through our website inbox

We're committed to ensuring you love your Sunelo shades.

*Important Notes

To expedite the return or exchange process, customers must provide detailed order information and a clear description of the issue.

If you have any questions or concerns about our shipping policy, please contact us. We are always to help!

Sunelo reserves the right to the final interpretation of the return and exchange policy.